Industrial And Organizational Psychology Assignment

Industrial And Organizational Psychology - Assignment Example So it can be said that in this field the risk of job shortage is less, but competition level is high and in order to receive a handsome salary skill needs to be enhanced in customer dealing and convincing for which the soft skilled need to be brushed. I have been working in a phone shop for the past 2 years as a customer consultant (sales) in Carphone warehouse. This signifies that I am competent in dealing with customers, have a decent presentation skill and excellent communication skill (Rao, 2009). SECTION I: Personal Analysis In this section of the study I would be discussing my personal skill that would be the stepping stone towards a gap analysis. As far as the basic skills are the concern, I have already mentioned that my verbal communications are excellent, so this assists me to fluently interact with my customers and deal with their queries. I am also equipped with a decent presentation skill, which also helps me to demonstrate all the features of the phones to my customersà ¢â‚¬â„¢ pretty well (Randhawa, 2007). ... 2.1 Gap Analysis In this section I would be conducting a gap analysis so as to judge where I stand. The ideal skill sets of a sales consultant would be my guiding star and I would be examining my skills against those, which will give me an idea of my drawbacks. Sales executives should have proper knowledge regarding the changes in the field he/ she is working in. They should have the knowledge to assess the statistics related to sales so that they can predict future sales. They should have the ability to understand the strategies of the competitors, so as to employ better strategies to achieve success (Kaila, 2006; Talwar, 2006). If I consider my skill and compare them with this, I can say that I do understand statistics and can assess the future sales to be. I have immense interest in gadgets, so I explore phones thoroughly when they come to the store. This assists me to explain to my customers in a better way as I can interpret where they might face problems.